New Patient Handout

Dear Patient,

Updated January 2018

We are pleased to welcome you to Village Family Health Team (FHT). Now that you have booked your Meet & Greet appointment with a practitioner, we would like to provide the following information about our clinic operations.

Please plan to arrive 15 minutes in advance of your first appointment to complete paperwork. Please also visit our website at www.villagefht.ca

NOTE: If you do not show up for your first appointment, you will not be offered another meet and greet appointment.

1. Team Based Care
As an enrolled patient of Village FHT, you will have access to our team of healthcare professionals. Currently we have ten physicians, one nurse practitioner, two registered nurses,  one social worker, a Pharmacist, a Registered Dietitian and a Chiropodist.

2. Access to Care
Village FHT is open to see patients at the following times:

Monday through Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 5:00 pm
Saturday 9:00 am – 12:00 pm

Our phone lines are closed Monday at lunch, from 12:30 – 1.30 pm.

Each physician has his/her individual clinic hours and days. This information can be found on our website.

Outside of our clinic hours you can call the Telephone Health Advisory Service (1-866-553-7205). An experienced registered nurse will provide you with advice about your health concern or refer you to medical or emergency service if required. We also provide our rostered patients with direct secure email access to their physician for non-urgent communication. You can learn more about this free service at www.avocare.ca/village

We schedule appointments on a system of Advanced Access. This system will improve timely access to your doctor and health care team. Visit our website to learn more about advanced access www.villagefht.ca or http://www.health.gov.on.ca/en/pro/programs/ecfa/action/primary/pri_access.aspx. Please do take the time to understand this concept of appointment booking at our FHT.

A NOTE ABOUT APPOINTMENT TIMES: We know your time is important and we make every effort to see patients at their schedule appointment time. If you are late, your health care provider may: shorten your appointment time, ask you to wait until a break in their schedule or ask you to re-schedule.

3. Enhancements to Preventative Care Strategies
We provide enhancements to preventative care strategies including:
• Flu shots and childhood Immunizations
• Pap tests, mammograms and colorectal cancer screening
• Enhanced management of patients with chronic illness – Diabetes, Hypertension, Mental Illness, COPD
• Smoking Cessation
• Education sessions

4. Prescription Refills
You can request a prescription renewal through Avocare. Prescription refills can sometimes be completed via fax from your pharmacy. Appropriateness of this method should be established with your individual physician. If your pharmacy does send us a faxed refill request, please allow at least 5 business days and do not phone the front desk before then to check on status of a refill request. Never wait until the last day of a prescription before making the request through your pharmacy, as the process can take up to 5 business days.

The Village FHT complies with the Personal Health Information Protection Act 2004 (PHIPA) for the collection, use and disclosure of patient personal health information (please refer to subsections 34, 37, 38 and 39 of PHIPA http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_04p03_e.htm). It is your responsibility to inform the Village FHT staff if there is a change to your personal health or contact information.

For us to be successful and to be able to provide you with our full range of current and future services, we need your commitment. At your Meet & Greet appointment please sign the Patient Enrolment Form and Consent to Release Personal Health Information. By doing so, you are agreeing to come to us for non-emergency primary health care. This means that you will no longer utilize community Walk-in Clinics or Urgent Care Clinics for non-emergency medical issues. While it is not mandatory for you to enroll in Village Family Health Team, we would strongly urge you to do so in order to benefit from the full range of services. You may choose to end your enrolment at any time.

Sincerely,

Village FHT Physicians & Staff

Health Resources

Updated - April 6, 2021

Vaccine Resources 

COVID Vaccines are now more available with eligibility criteria changing rapidly to include more people. We encourage you to schedule a vaccination appointment when you become eligible. We are writing to provide information about where to schedule a vaccine based on different eligibility criteria.

People age 60+ years, can register to be vaccinated at any of the nine Toronto Public Health Mass Vaccine Clinics. Here is the link:

https://covid-19.ontario.ca/book-vaccine/

Other eligibility criteria (including High Risk health care worker, Hot Spot Communities, High Risk Chronic Conditions) can register at community-based vaccine clinics. Eligibility criteria vary by clinic and change quickly. Please check back regularly to see if you are eligible to register.

The link to review eligibility, and book appointments at community clinics can be found here: https://vaccineto.ca/sites

Liberty Village, and other surrounding areas, are currently considered “Hot Spot Communities”. If you are 50 year of age or older, and residing in these high-risk areas, please see below for

For Postal Codes starting with: M6K  M6N  M8V  M9A  M9B  M9C  M9R  M9V  M9W, please book your appointment at Unity Health: https://unityhealth.to/covid-19-vaccination-at-unity-health/

For Postal Codes starting with: M5V  M6E  M6H, please book your appointment at UHN: https://www.uhn.ca/COVID19_Vaccine

High Risk Chronic Conditions

There are many chronic health conditions that will be prioritized for vaccination. They will be listed on the vaccine clinic’s registration site. Eligibility is changing regularly. Please check your preferred vaccine clinic to determine eligibility criteria. You are not required to bring a note from your physician confirming that you have the medical condition. You are encouraged to bring along some of your medication to show to the vaccine team, if asked, and if applicable. Locally, Unity Health and UHN are currently vaccinating individuals in the “Highest Risk” and “High Risk” Categories (for a detailed list, please see link: https://unityhealth.to/covid-19-vaccination-at-unity-health/)

Village Family Health Team is open and seeing patients. As per By-Law, a face covering is required for everyone except children under 2. For the safety of you and our team, you will be asked screening questions before your appointment. If you require someone to attend your appointment with you, please limit to one additional person.

Saturday Clinic:  Please Note:

Due to Covid-19, Saturday walk-in clinic is suspended. Patients are advised to call on Saturday mornings and schedule a virtual appointment with the doctor . Walk-in will no longer be accepted.
9:00am - 12:00pm (Urgent care only)- Last registration is 11.00am