New Patient Handout

Dear Patient,

Updated February 2017

We are pleased to welcome you to Village Family Health Team (FHT). Now that you have booked your Meet & Greet appointment with a practitioner, we would like to provide the following information about our clinic operations.

Please plan to arrive 15 minutes in advance of your first appointment to complete paperwork. Please also visit our website at www.villagefht.ca

NOTE: If you do not show up for your first appointment, you will not be offered another meet and greet appointment.

1. Team Based Care
As an enrolled patient of Village FHT, you will have access to our team of healthcare professionals. Currently we have ten physicians, one nurse practitioner, two registered nurses,  one social worker, a Registered Dietitian and a Chiropodist.

2. Access to Care
Village FHT is open to see patients at the following times:

Monday through Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 5:00 pm
Saturday 9:00 am – 12:00 pm

Our phone lines are closed Monday at lunch, from 12:30 – 1.30 pm.

Each physician has his/her individual clinic hours and days. This information can be found on our website.

Outside of our clinic hours you can call the Telephone Health Advisory Service (1-866-553-7205). An experienced registered nurse will provide you with advice about your health concern or refer you to medical or emergency service if required. We also provide our rostered patients with direct secure email access to their physician for non-urgent communication. You can learn more about this free service at www.wellx.ca.

We schedule appointments on a system of Advanced Access. This system will improve timely access to your doctor and health care team. Visit our website to learn more about advanced access www.villagefht.ca or http://www.health.gov.on.ca/en/pro/programs/ecfa/action/primary/pri_access.aspx. Please do take the time to understand this concept of appointment booking at our FHT.

A NOTE ABOUT APPOINTMENT TIMES: We know your time is important and we make every effort to see patients at their schedule appointment time. If you are late, your health care provider may: shorten your appointment time, ask you to wait until a break in their schedule or ask you to re-schedule.

3. Enhancements to Preventative Care Strategies
We provide enhancements to preventative care strategies including:
• Flu shots and childhood Immunizations
• Pap tests, mammograms and colorectal cancer screening
• Enhanced management of patients with chronic illness – Diabetes, Hypertension, Mental Illness, COPD
• Smoking Cessation
• Education sessions

4. Prescription Refills
Please do not phone to speak with front desk staff to request prescription refills. Prescription refills can sometimes be completed via fax from your pharmacy. Appropriateness of this method should be established with your individual physician. If your pharmacy does send us a faxed refill request, please allow at least 2 business days and do not phone the front desk before then to check on status of a refill request. Never wait until the last day of a prescription before making the request through your pharmacy, as the process can take up to 2 business days.

The Village FHT complies with the Personal Health Information Protection Act 2004 (PHIPA) for the collection, use and disclosure of patient personal health information (please refer to subsections 34, 37, 38 and 39 of PHIPA http://www.e-laws.gov.on.ca/html/statutes/english/elaws_statutes_04p03_e.htm). It is your responsibility to inform the Village FHT staff if there is a change to your personal health or contact information.

For us to be successful and to be able to provide you with our full range of current and future services, we need your commitment. At your Meet & Greet appointment please sign the Patient Enrolment Form and Consent to Release Personal Health Information. By doing so, you are agreeing to come to us for non-emergency primary health care. This means that you will no longer utilize community Walk-in Clinics or Urgent Care Clinics for non-emergency medical issues. While it is not mandatory for you to enroll in Village Family Health Team, we would strongly urge you to do so in order to benefit from the full range of services. You may choose to end your enrolment at any time.

Sincerely,

Village FHT Physicians & Staff