New Patient Handout

Dear Patient,

Updated January 2018

We are pleased to welcome you to Village Family Health Team (FHT). Now that you have booked your Meet & Greet appointment with a practitioner, we would like to provide the following information about our clinic operations.

Please plan to arrive 15 minutes in advance of your first appointment to complete paperwork. Please also visit our website at

NOTE: If you do not show up for your first appointment, you will not be offered another meet and greet appointment.

1. Team Based Care
As an enrolled patient of Village FHT, you will have access to our team of healthcare professionals. Currently we have ten physicians, one nurse practitioner, two registered nurses,  one social worker, a Pharmacist, a Registered Dietitian and a Chiropodist.

2. Access to Care
Village FHT is open to see patients at the following times:

Monday through Thursday 9:00 am – 8:00 pm
Friday 9:00 am – 5:00 pm
Saturday 9:00 am – 12:00 pm

Our phone lines are closed Monday at lunch, from 12:30 – 1.30 pm.

Each physician has his/her individual clinic hours and days. This information can be found on our website.

Outside of our clinic hours you can call the Telephone Health Advisory Service (1-866-553-7205). An experienced registered nurse will provide you with advice about your health concern or refer you to medical or emergency service if required. We also provide our rostered patients with direct secure email access to their physician for non-urgent communication. You can learn more about this free service at

We schedule appointments on a system of Advanced Access. This system will improve timely access to your doctor and health care team. Visit our website to learn more about advanced access or Please do take the time to understand this concept of appointment booking at our FHT.

A NOTE ABOUT APPOINTMENT TIMES: We know your time is important and we make every effort to see patients at their schedule appointment time. If you are late, your health care provider may: shorten your appointment time, ask you to wait until a break in their schedule or ask you to re-schedule.

3. Enhancements to Preventative Care Strategies
We provide enhancements to preventative care strategies including:
• Flu shots and childhood Immunizations
• Pap tests, mammograms and colorectal cancer screening
• Enhanced management of patients with chronic illness – Diabetes, Hypertension, Mental Illness, COPD
• Smoking Cessation
• Education sessions

4. Prescription Refills
You can request a prescription renewal through Avocare. Prescription refills can sometimes be completed via fax from your pharmacy. Appropriateness of this method should be established with your individual physician. If your pharmacy does send us a faxed refill request, please allow at least 5 business days and do not phone the front desk before then to check on status of a refill request. Never wait until the last day of a prescription before making the request through your pharmacy, as the process can take up to 5 business days.

The Village FHT complies with the Personal Health Information Protection Act 2004 (PHIPA) for the collection, use and disclosure of patient personal health information (please refer to subsections 34, 37, 38 and 39 of PHIPA It is your responsibility to inform the Village FHT staff if there is a change to your personal health or contact information.

For us to be successful and to be able to provide you with our full range of current and future services, we need your commitment. At your Meet & Greet appointment please sign the Patient Enrolment Form and Consent to Release Personal Health Information. By doing so, you are agreeing to come to us for non-emergency primary health care. This means that you will no longer utilize community Walk-in Clinics or Urgent Care Clinics for non-emergency medical issues. While it is not mandatory for you to enroll in Village Family Health Team, we would strongly urge you to do so in order to benefit from the full range of services. You may choose to end your enrolment at any time.


Village FHT Physicians & Staff

Health Resources

Updated  June 11th,2021 – Vaccine Clinic

To our community partners,

COVID-19 vaccination updates at West Toronto OHT vaccine clinics

  • The West Park Healthcare and Community Place Hub vaccine clinics:
    • First dose vaccinations: Available to Torontonians 12-17 years of age at the time of their appointment and 18 years of age and older. Book here . Walk-in appointments are also available at the Community Place Hub.
      Please note: Health Care Workers who need to book a first dose appointment can book into the 18+ category.
    • Second dose vaccinations: These clinics are moving up second dose appointments of all individuals 70 years of age and older and those who received their first dose before/on May 9 for whom they provided first doses. Those individuals will receive a communication about this through the email or phone number they provided at their first dose appointment. Please do not call or go in to the vaccination clinics to request a second dose. Appointments will be moved up on a “first-in, first-out” basis, as vaccine supply allows.
    • Bookable second dose vaccinations available: Those who have not been able to attain an accelerated second dose and meet the below eligibility criteria are able to book in at West Park and Community Place Hub using the online booking tool here:
      • individuals who are 70 years of age and older AND have waited the minimum interval between doses (Pfizer-BioNTech at least 21 days ago or Moderna at least 28 days ago)
      • those who received their first dose before/on May 9
      • individuals who live, work or attend school in these designated hot spot postal codes in Toronto AND have waited the minimum interval between doses (Pfizer-BioNTech at least 21 days ago or Moderna at least 28 days ago)
      • If your first dose was AstraZeneca, you can get Moderna or Pfizer-BioNTech for your second dose (based on vaccine supply). It must be at least 12 weeks after your first dose.
  • Unity Health-St. Joseph’s vaccine clinic:
    • Second dose vaccinations: Unity Health will be moving up appointments on a “first-in, first-out” basis, as our vaccine supply allows. Those over the age of 70 (who have waited the minimum interval between doses), as well as anyone who received their first dose before/on May 9 at the St. Michael’s COVID-19 Vaccine Clinic will receive an appointment confirmation via email or text message for their new second dose appointment date over the next couple of weeks.


  • CAMH
    • First dose vaccinations: bookings for people 12 years and older (at the time of appointment). Book here
    • Second dose vaccinations: CAMH is moving up appointments for those who received their first dose before/on April 18 at its clinic. New second dose appointment confirmations will be sent via email or text message.
    • Bookable second dose vaccinations available: For people 70 years and older (born in 1951 or earlier) who received a first dose of Pfizer. Book here
  • South Etobicoke Clinic:
    • This clinic continues to focus on first doses for South Etobicoke residents. This is being operated with direct outreach through South Etobicoke ambassadors. Appointments are also available online. Book here

How to book an appointment for eligible groups at a West Toronto OHT pop-up vaccine clinic or a Unity Health hospital vaccination clinic:

How to book appointments at mass immunization clinics and pharmacies:


  • Attached to this email you will find two charts that outline:
    • When and where for a second dose
    • Which vaccine for second dose

This information is evolving rapidly, so eligibility will change.